Your travel booking is made with Travel Curators Pte. Ltd., a registered company (Travel Agent License Number: 342525) in Singapore located at 12 Marina View, Asia Square Tower 2, #23-01, Singapore 018961 (referred to in these terms and conditions as “Travel Curators”).
1.1. Our approach to creating truly unique travel experiences begins with understanding as
much as
we can about what interests you. Such information may be gathered by our experienced
curators in
person, on the telephone or via other modes of communication.
1.2. At this point, you are also responsible for informing Travel Curators of any special
arrangements
(e.g. avoidance of raw food or Japanese traditional bedding) that you would require or
health
conditions (e.g. pregnancy, motion sickness, handicap, chronic illness) that could have an
effect on
your trip experience. Any medical information that you share with us will be held in the
strictest
confidence. We shall endeavour to accommodate your needs as far as possible but there is no
guarantee that all your requests can be met.
1.3. At Travel Curators, we do not work with fixed itineraries. Every trip is customized
from the
ground up and this takes time, effort and knowledge built up over many years. As such, once
we
establish where, when and how you wish to travel and are satisfied that this is feasible, we
will
require a minimum non-refundable Trip Creation Fee (“TCF”) of Singapore Dollars 800 per
person to
start creating your bespoke trip. Under certain circumstances, this fee may be higher.
1.4. Upon receipt of payment for the TCF, we will prepare an itinerary for your
consideration and
present it to you within 7 to 28 days depending on the complexity of your trip.
1.5. The bespoke trip we create for you will be priced as a complete package that includes
components with confidential contract rates with partners. As such, we are unable to and do
not
under any circumstance provide a breakdown of costs. Should you not be satisfied with the
final trip
price (“Travel Fee”), we will endeavour to adjust your bespoke trip to meet your budgetary
requirements.
2.1 Once the itinerary has been agreed, you will be invoiced for 100% of the Travel Fee.
Please note that until the invoice is paid in full, all arrangements are subject to
availability and / or price change.
2.2 All payments to Travel Curators are to be made by telegraphic transfer directly into the
bank account of Travel Curators, as follows:
Beneficiary Bank: UNITED OVERSEAS BANK LIMITED Beneficiary Bank Code: 7375 Swift Code: UOVBSGSG Beneficiary Name: Travel Curators Pte. Ltd. Beneficiary Account Number: 365-303-835-4
2.3. Payment of the Travel Fee shall constitute agreement and acceptance of the terms and
conditions set forth in this document by you.
2.4. If any payment remains unpaid after seven days past the due date of the payment, Travel
Curators reserves the right to cancel your bespoke trip without notice. You will be liable
for any additional costs incurred.
2.3. Payment of the Travel Fee shall constitute agreement and acceptance of the terms and
conditions set forth in this document by you.
2.4. If any payment remains unpaid after seven days past the due date of the payment, Travel
Curators reserves the right to cancel your bespoke trip without notice. You will be liable
for any additional costs incurred.
3.1. Bespoke trips created by Travel Curators are typically priced in Singapore Dollars, and
occasionally in Japanese Yen.
3.2. Travel Curators reserves the right to impose surcharges in respect of cost increases
incurred during the creation of your bespoke trip. These may include but are not limited to
increases related to currency fluctuations, increases levied by partners used for your
bespoke trip or government action. If the increase is in excess of 10% of the Travel Fee,
you will be given an option to withdraw from the bespoke trip and we will give you a full
refund of all money paid to Travel Curators less the TCF paid. No refunds will be given if
currency rates improve. We will not increase the price of your bespoke trip less than 30
days before departure nor will it be increased if the cost increases are less than 2% of the
Travel Fee.
3.3. Unless otherwise stated, the Travel Fee typically does not include cost of airfare,
visas, additional baggage fees; personal expenses; optional sightseeing; gratuities fees,
which are at your discretion; and travel protection insurance.
4.1. If, after payment of the Travel Fee, you wish to change your bespoke trip in any way,
we
will do our utmost to make your changes but this may not always be possible. You may also be
asked to pay for any costs that we incur in making these changes.
4.2. You may cancel your bespoke trip at any time by paying a cancellation fee stipulated in
the
table below. The effective date of cancellation will be upon our receipt of your written
notification.
| Effective date of cancellation | Cancellation fee |
|---|---|
| 91 days or more before departure | None |
| 61 – 90 days before departure | 30% of Travel Fee |
| 31 – 60 days before departure | 50% of Travel Fee |
| 0 – 30 days before departure | 100% of Travel Fee |
5.1. Some aspects of your bespoke trip may be operated by third party suppliers
(“Suppliers”).
These may include and are not limited to accommodation, land/sea/air transportation,
activities,
and food and beverage services. These aspects may be dependent on factors outside Travel
Curators’ control and if they are amended or do not materialize for any reason, Travel
Curators
will ensure that you are promptly notified of any significant changes but no refund will
be
given. In addition, Travel Curators does not accept responsibility and is not liable for
any
negligent acts or defaults of any Supplier not directly under its control.
5.2. Travel Curators aims to run your bespoke trip as created. However, occasionally, it
may
be
necessary to make minor changes to your trip and in such situations, no refund will be
made.
If
Travel Curators is unable to offer a significant proportion of the trip, you will be
offered
an
alternative trip of equal or greater value which Travel Curators, at its sole
discretion,
deems
suitable.
5.3. Travel Curators retains the right to cancel your bespoke trip entirely if the
quality
of
your bespoke trip, in our sole opinion, is deemed to be compromised. In this unlikely
event,
you
will receive a refund of the Travel Fee less any losses incurred by Travel Curators. No
refund
will be issued if Travel Curators is forced to cancel or make significant changes to
your
bespoke trip due to circumstances beyond our control. Such circumstances include but are
not
limited to man-made or natural disasters, acts of god, and adverse weather conditions.
6.1. Travelling to a different country is inherently risky and despite all reasonable precautions that Travel Curators takes, accidents may happen during your bespoke trip, and significant costs may be incurred for matters relating to medical treatment for injuries and/or urgent transportation. 6.2. To be properly insured against such situations, we strongly recommend that you purchase comprehensive travel insurance that include sufficient cover, especially regarding cancellation, curtailment, theft, accident, repatriation, medical, third party, liability for injury to others and death, and loss or damage to equipment.
7.1. We are committed to taking the hassle out of a fun and rewarding travel experience.
In
return, we require your help to ensure that you stay healthy and fit; to prepare
yourself by
reading about the places you are visiting and understand that local living standards,
practices,
lifestyles, facilities may be different (often in delightful ways) from what you are
used
to. We
hope this makes for a more authentic and rewarding adventure.
7.2. In further consideration for participating in your bespoke trip, you agree that
Travel
Curators, or its designate, may use any photographic or film records of your bespoke
trip
for
promotional and/or commercial purposes, without any remuneration to you.
7.3. You are responsible for obtaining all required travel documentation. You must
obtain
any
required visas and have a passport that is valid for at least six months from the start
date
of
the trip. You are also responsible for checking in for all flights and other travel
arrangements
in good time and with the correct documentation. Travel Curators will not be responsible
for
any
costs incurred by you not having the correct documentation when required or failure to
be on
time for departure.
7.4. You are expected to behave decently and with consideration to Travel Curators’
staff
and
our Suppliers and must comply with rules and regulations set by them from time to time.
Travel
Curators reserves the right to remove any traveller from all or part of the bespoke trip
if
Travel Curators feels they are behaving in an unacceptable manner. In such a situation,
Travel
Curators will not be responsible for repatriation or any costs incurred, and no refund
will
be
given.
7.5. You are responsible for looking after the accommodation where you stay and will be
liable
for any damages inflicted on the properties occupied by you during your bespoke trip.
7.6. You acknowledge and agree that some of the activities that you will participate in
have
a
risk of accident and injury. Therefore, you will not take any unreasonable risks, and if
you
do,
you are responsible for your own actions.
7.7. All of your property is your own responsibility.
8.1. We are grateful for the faith and trust you put in us to plan your trip and will do
our
utmost to create and deliver the perfect travel experience for you.
8.2. Our aim is to provide you with reliable and personalized service. We will respond
to
your
requests promptly and will keep you informed as your itinerary evolves.
8.3. If at any time you have questions or concerns we ask that you let us know
immediately.
Any
complaints or suggestions about your trip should be made to Travel Curators at
[email protected], and every effort will be made to create a better travel
experience
for
you.
9.1. Although Travel Curators takes all reasonable precautions to prevent accidents or
injury,
travel involves risks. In the absence of its own wilful negligence, neither Travel
Curators
nor
its employees, or agents shall be liable for economic loss and physical or mental
injury,
direct
or indirect, arising in connection with your trip and the actions of any third party
service
providers.
9.2. In addition and without limitation, Travel Curators is not responsible for any
injury,
loss, or death, or damage to property in connection with the provision of any goods or
services
whether resulting from, without limitation, to acts of God or force majeure, weather,
quarantines, illness, disease, acts of war, civil unrest, insurrection/revolt, animals,
labor
unrest including strikes, criminal or terrorist activities of any kind, overbooking or
downgrading of services, food poisoning, mechanical or other failure of means of
transportation
or travel delays, travel advisories or warnings.
10.1. These terms and conditions and all disputes arising out of or in relation to the
contract
entered into between Travel Curators and you will be interpreted in accordance with and
governed
by the laws of Singapore.
10.2. In entering into a contract with Travel Curators you accept that any dispute
arising
from
such contract will be subject to the exclusive jurisdiction of the Singapore court.